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IPsoft has an 18 year track record in autonomic computing - effectively using machines to diagnose, remediate, and prevent issues across IT infrastructure.
Their unique intelligent virtual engineer platform uses elements of cognitive learning to Automate IT operations and support - in less than 90 days, they can eliminate 90% of Level 1 support tickets (plus ~50% of level 2).
The platform ingests all events / logs from your environment and deploy 'cognitive agents' that integrate to your infrastructure and coordinate with each leveraging 20,000+ libraries of automation to quickly detect, diagnose, and remediate (or escalate) IT delivery and support - from network to application and database or server virtualization all the way through hardware provisioning, etc.
By using advanced cognitive processing technology, the system learns from your engineers and dynamically assimilates that knowledge to a growing knowledge base of functions specific to your environment and needs.
And that's just the tip of the iceberg - they're doing some amazing things around AI and cognitive processing (like creating "digital employees" that become the front-end to human interaction using natural language processing and episodic memory components).
