Haptik

Haptik (www.haptik.ai) is a powerful conversation AI platform that offers intelligent chat, email, and voice assistance that can understand domain-specific context. Haptik’s technology is much more advanced than typical chat or voice bots, allowing brands always-on customer engagement and support. Specifically, Haptik provides:

• Conversational Commerce: Engage with visitors as they navigate their purchase. Offers buying recommendations, product comparisons, quick and easy ordering, as well as cross-selling of products and direct payment.

• 24/7, 365 Availability: Haptik’s answers inquiries as soon as possible and can provide an end-to-end solution without having to involve human support – including order tracking, cancellation, shipping assistance and more.

• 16+ Languages: Haptik takes a very different approach to translations through an added connection layer, optimizing the engine to recognize nuances that Google Translate might not catch.

Finally, Haptik provides a fully integrated analytics engine, which allows their partners to better understand responses (what worked, what didn’t work, where conversation has dropped, etc) and then optimize from there.