FEEDBACK NOW

FeedbackNow (www.feedbacknow.com) is a continuous feedback platform that blends physical and digital methods to measure and analyze customer feedback and deliver real-time improvements to overall customer experience.                  

Often deployed as a turn-key physical device with “green, yellow, red” buttons (but also available via QR and a variety of other customized form factors), FeedbackNow enables customers and/or employees to effectively vote on experiences or ask for specific assistance.

The key to the platform is not just the physical buttons – but the data and analytics that measure and attach to outcomes and explanations for improvement + the integrations to other systems for real-time dispatching of staff

A few tangible examples:

- Large retailers use feedback buttons to ensure overall employee experience is positive and measure engagement across customer in-store experiences

- Various Airports across the country use FeedbackNow at the end of TSA lines to determine if there are slowdowns or unacceptable interactions from workers

- Hospitals ensure that specific rooms have been cleaned within safety windows and that interactions are up-to-code

- Stadiums and Gyms use small, touchless buttons to allow guests to let staff know that bathrooms are dirty and require cleaning or that paper towels need to be restocked, etc.

‍